David B Zamarripa
Personable with Innate Relationship Building Qualities; Strong Disciplined Work Ethic
Summary of Qualifications
- Proficient in Microsoft Office 2010 (Excel, Word, PowerPoint and Outlook)
- Proficient in Microsoft Access
- Experience with Active Directory
- Experience with Remote Desktop Support
- Knowledge of VPN’s
- Well versed in Internet Research
- Experience with Windows Vista, 7, 8, 10
- Supplemental Managerial experience
- Excellent Customer Service experience; face to face, and phone etiquette
- Entry-Level experience with Linux and Windows Server 2008 systems
- Proficient with Adobe Audition
- Proficient with Adobe Encore
- Proficient with Adobe Premier
- Proficient with Adobe Photoshop
Education
Colorado Media School – Radio Broadcasting Denver, CO May 2016-January 2017
College America – Computer Sciences: Networking Denver, CO June 2014-March 2016
Eaglecrest High School- High School Diploma Centennial, CO May, 2001
Certifications
Management and Strategy Institute
- Lean Six Sigma White Belt- June 2021
- Ability to Learn- March 2022
- Adaptability/Flexibility- March 2022
- Business Networking- March 2022
- Communication- April 2022
- Empathy and Emotional Intelligence- April 2022
- Problem Solving- March 2022
- Self Confidence- March 2022
- Teamwork- April 2022
- Time Management- March 2022
Informatech
HDI Support Center Analyst- January 2017
HP Partner Learning Center
Certified HP Repair Technician- January 2021
EMPLOYMENT
Contractor
DISH Network (Fortitude Systems)
October 2021 to Present
- Account Access
- Inventory Management
- Desk Setup
- New Hire Setup
- ServiceNow Ticketing System
- Imaging via SCCM
- Bitlocker
- Software Troubleshooting
- Hardware Troubleshooting (Dell, HP and Mac)
- Google Cloud Services
- Asset Allocation
- Active Directory
- Client Center for Configuration Management
- SCCM computer configuration
- Microsoft Remote Management
Lease Return Tech
KST Data/Maintech-Littleton, CO
February 2020 to October 2021
- Wipe-off all system data from computer (both laptop and desktop)
- Repair any components needed for system to be returned for Lease Return
- Prepare all systems for shipment back to HP for Lease Return
- Clean all systems for “like new” condition and function
- Assisted with imaging of systems as needed
- Systems used for imaging is SCCM
- Used for Windows
- Used Apple servers for Apple systems
- Assisted with other projects and system setups as needed by manager
In-Home Expert
ASURION INC – Denver, CO
July 2019 to February 2020
- Delivery
- Device setup
- Both Android and iOS
- Content/Data Transfer
- Sales
ALL COVERED IT SERVICES Service Desk Technician Englewood, CO 12/2015-9/2018
- Account Management
- Browser troubleshooting
- Program installation and removal
- Basic server support
- Use of internal chat system
- Internal database research
- Network printer install and troubleshooting
- Ability to navigate between multiple systems
- Basic usage of the Command Line
- Mobile device troubleshooting
- Mobile device app installation and setup
- Basic Network troubleshooting
24-7 INTOUCH CONTACT CENTER Customer Service Representative Aurora, CO 10/2014-03/19/2015
- Take inbound customer calls
- Troubleshoot technical problems with service
- Research using an internal database
- Use of an internal chat system
- Call center environment
CDM DEALER SERVICES Account Representative Denver, CO 5/2013-8/2014
- Online inventory vehicle management
- Photo management of vehicles to a national industry set standard
- Detailed report printing
- Upload time sensitive data via internet daily
HSS SECURITY/MEDICAL CENTER OF AURORA Aurora, CO 7/2009-7/2012 Team Lead Security Officer
- Responsible for after-hour access control, and staff safety
- Roaming patrols over the entire medical campus
- Vital part in training new officers
- Acting shift supervisor, when called upon
- Wrote time/action specific reports pertaining to shift
SOUTHWEST DEALER SERVICES Aurora, CO 11/2004-1/2008 Service Technician/ Dispatch
- Direct customer quality control of car alarm systems
- Demonstrated the product so the customer understands the basic functions
- Activated extra alarm accessories, if applicable, and took payment
- Organized mobile installers daily route
- Shipped customer remotes, in exchange for the faulty remote, with activation instruction
- Used Excel spread sheets to maintain monthly data, and customer vehicle information
- Maintain quality customer service via phone calls with dealerships
